Terms & Conditions
We advise all our web-site users to read and understand our terms and conditions carefully before finalizing their bookings. Once you have made any booking with us, you accept and agree with all terms and conditions set out below. The terms and conditions are all standard to the industry.
Information on the website
Although great care has been taken to ensure the information provided online is correct and updated, The Grand Royale London Hyde Park will not guarantee the information is presented correctly. Therefore we will not be liable for any inconveniences, loss of revenue or any damages, which result from the direct or indirect use of any information provided on our website. We make every effort to keep the information contained in our website as current and up to date as possible. However, we do not make guarantees of any kind that the rates listed will be available at the time of bookings. If you feel that particular information has not been provided, please do not hesitate to contact us and we will rectify or will provide the information required without delay.
Reservations
The bookings will only be undertaken by providing credit card details, valid until the date of departure from the property. The credit card details will be passed directly to the property to guarantee your booking.
Completing the reservation form will not constitute a confirmed reservation. The Grand Royale London Hyde Park will send you the confirmation of reservation by e-mail or by fax with a booking reference number. We will not take any responsibility for your arrival at the hotel without our/your booking reference number.
Cancellations
Cancellations must be received before 2:00 pm, 24hrs prior to the expected day of arrival. If a cancellation is received later than the required date, or in case of no show, the Grand Royale London Hyde Park will charge for one night's accommodation. For details of cancellation policies, please check at time of booking.
Please note that Special offers and Packages have different cancellation policy. please check at time of booking. For more information, please contact reservations@grandroyalelondon.co.uk.
Non Smoking Policy
The Grand Royale London Hyde Park is committed to providing its guests and employees with a smoke-free environment. Smoking is totally prohibited in the entire property. This includes guest rooms, corridors, bars and lavatories. The no smoking policy also applies to guests visiting our conference and banqueting facilities. If you do not comply with the smoke-free law, you will be committing an offence. The fixed penalty notice imposed on the person smoking is £200.00. We kindly request you to respect the law and refrain from smoking in the property. If you require any further information, please contact our central reservations on reservations@grandroyalelondon.co.uk.
